Help
Questions Before You Order?
Clear answers based on the information currently approved for the quote-to-order service.
Frequently asked
Planning Your Order
Start with the product, occasion or deadline you know. The rest can be discussed with the team.
How do I get a price?
Choose products or note the codes you are considering, then send the quantity and personalisation details. NxtGen will prepare a quote for your order.
What are the usual lead times?
Most standard orders are completed within approximately 10–14 working days from final approval and payment, subject to stock availability and personalisation requirements. This is an indication rather than a guarantee, so tell the team about any fixed event date as early as possible.
Is delivery free?
There is no blanket free-delivery promise. Local delivery and collection are available. Any applicable delivery charges will be confirmed as part of your quotation.
When and how will I pay?
Payment terms will be confirmed as part of your quotation and before your order is accepted. No fixed deposit policy is currently published.
What if I do not know which awards to choose?
Use Build Your Package or contact the team with the occasion, number of recipients and required date. A rough outline is enough to start.
Can awards be personalised?
Many catalogue products support names, award titles, dates or logo inserts. The team will confirm what is suitable for the exact product you choose.
Can I supply a club or organisation logo?
Yes. Vector artwork is preferred where available; otherwise supply a high-resolution PNG or JPG. By supplying a logo or other artwork, the customer confirms that they have the right or authority to provide it for reproduction. The team will check whether the file is suitable.
Can I cancel or return a personalised product?
Because personalised products are made to your specification, changes or cancellations may not be possible once bespoke production has begun. Change-of-mind returns may also be restricted for personalised or custom-made products. This does not affect your statutory rights where goods are faulty, damaged or not as described.
What if I have an event deadline?
Include the event date as early as possible. The team will confirm what can be achieved for the products, quantities and personalisation requested.